Email or Web site information management.

More and more, your customers use either email or access your web page directly in order to send you messages, as it is often the fastest, easiest, most effective and least pervasive way to approach the system for the first time. You know that these contacts have as much potential as normal telephone calls and that they must be managed by professionnals (unfortunately, many a study confirms that most emails sent to companies often remain either unanswered or are often subject to delays judged unacceptable by the customer).

Telmatik can help you through these different difficulties with its incoming email answering service.

Incoming email messages can be answered by Telmatik agents at speeds that will impress your clients, usually within a delay of 15 minutes! Telmatik agents will use the same tools and database software than those used by the answering service. A report will inform you of all the emails that were processed. All unanswered emails due to our technical incapacity to answer them will be redirected to a competent contact person within your organization, after which the client will be informed of the status of his query.

Ask about our Email or Web site information management solution
by calling 1-877-477-4776