Facilities and building management

Call answering services from tenants in buildings, property developments, apartments, etc.

  • Consistently rapid response to requests from your tenants.
  • Reduction of redundant service calls regarding updates on open tickets.
  • Reduced costs and overhead.
  • Optimization of equipment utilization and site management.
  • Simple and effective tracking of service requests.
  • Customizable communications via email, phone, etc.
  • Proper management of escalations and emergencies according to your business protocols.
  • Improved support and customer satisfaction - our clients have won prestigious customer service awards using our facility management solution.

Call answering services from tenants in buildings, property developments, apartments, etc.

  • Consistently rapid response to requests from your tenants.
  • Reduction of redundant service calls regarding updates on open tickets.
  • Reduced costs and overhead.
  • Optimization of equipment utilization and site management.
  • Simple and effective tracking of service requests.
  • Customizable communications via email, phone, etc.
  • Proper management of escalations and emergencies according to your business protocols.
  • Improved support and customer satisfaction - our clients have won prestigious customer service awards using our facility management solution.

Do you have questions?
Would you like to know more about our solutions?

Contact us

Offer your clients a new way of contacting you quickly

New chat service that perfectly complements our telephone assistance service. Our agents can chat live with your clients from your own website!

Learn more


Are you trying to manage too many buildings using email?

Do you specialize in the management of facilities, real estate parks or real estate investment trusts (REITs)? We specialize in taking calls from your tenants to help you dispatch your teams on the spot quickly and efficiently.

What we offer you:

  • Reduction of repeat service calls to track work in progress or report a problem, including water damage, electrical problems, faulty lights, etc.
  • Professional agents available 24/7, 365 days a year - ensuring that calls from your tenants are taken quickly and efficiently.
  • Effective management of maintenance requests and emergencies, so you can quickly get your teams to the scene.
  • Service requests routed to the appropriate person, as determined by your building management procedures.
  • Ticket system to follow the development of the situation.
  • Instant messaging through the communication tools of your choice.
  • Personalized reports of your facility management activities.
  • Online management interface without software installation.
  • Optional service: customer satisfaction survey.

What distinguishes our facility management solution?

We take care of your building management service calls, to help you take care of your tenants

Designed specifically for facility management, our technology platform works seamlessly with our 24/7 call center.

Our team can effectively manage all your tenant calls, including service calls, repair requests, and emergencies.

Centralizing your tenants' service call requests and forwarding them to the right technician or support team is our strength.

How do we assign tasks to the right people?

Our knowledge base matches service requests with technicians' skills and availability. This ensures that service requests are handled in a timely manner.

All our solutions

Live Chat
Service

Service
Calls

Emergency
Line

Call
Overflow

Facilities & Property Management

Protection
of Lone Workers

Employee Absence
Management

Customer
Service

Elevator Call
Management Service

311 & Public Works Service Call Management

Real Estate
Agents

Citizen
Alerts

Ethical
Line
Our solutions
 Citizens Alert Service Calls Emergency Line Call Overflow Answering Service Facilities & Property Management Lone Worker Protection Absenteeism Management Customer Service Elevator Call Management Public Work Service Calls Real Estate Agents Ethical Line NEW! Notification system
Who we are
About Telmatik Our clients Term of use Privacy policy Communication LGP
(Quebec city branch)
Careers
Career opportunities
Follow us on:
To reach us
Contact us Consult the map
Toll free:
1 (888) 641-5800
Local Number:
(514) 373-0555
Customer service number:
(450) 655-1001